DARPG Collaborates with RTS Commissioners to Improve e-Services under NeSDA and Announces Guidelines for NAEG 2026.
National
The Department of Administrative Reforms and Public Grievances (DARPG) has recently strengthened its partnership with Right to Services (RTS) Commissioners from 10 states to enhance digital service delivery, following the Prime Minister’s directives in the PRAGATI meeting held on March 5, 2025.
- DARPG also issued guidelines for the 23rd National Awards for e-Governance (NAEG) 2026 to promote excellence in e-Governance.
- In March 2025, DARPG began integrating RTS portals with the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) using API technology. Haryana was chosen as the pilot state to test reverse integration, aiming to improve grievance resolution by mapping complaints from CPGRAMS directly to RTS portals.
- The National e-Governance Services Delivery Assessment (NeSDA), started in 2019, evaluates e-service delivery by states, union territories, and central ministries across seven sectors. The 2024-25 NeSDA report highlights improvements and challenges in digital governance, providing a roadmap for service enhancement.
Main Point :- (i) DARPG’s Ministry of Personnel, Public Grievances and Pensions has opened nominations for the NAEG 2026 from September 1 to October 15, 2025. Projects operational between July 1, 2023, and June 30, 2025, are eligible, focusing on innovative, citizen-centric digital services.
(ii) NAEG 2026 will grant 10 Gold and 6 Silver awards in categories like government process re-engineering, AI innovation, cybersecurity, district-level initiatives, and data analytics. The awards ceremony will be held in New Delhi under Minister Shri Jitendra Singh.
(iii) Winners of Gold awards will receive ₹10 lakh and Silver awardees ₹5 lakh, along with trophies and certificates. These incentives support scaling and resource enhancement for impactful public service projects, advancing India’s e-Governance goals.
About the Department of Administrative Reforms and Public Grievances (DARPG)
Secretary : V Srinivas
Headquarters: New Delhi
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