SBI Named World’s Best Consumer Bank 2025 by Global Finance Magazine.
Banking & Finance
State Bank of India (SBI) has been adjudged the World’s Best Consumer Bank for 2025 by Global Finance magazine. The award reflects a global benchmark in customer-centric innovation and excellence in consumer banking. SBI Chairman Challa Sreenivasulu Setty is slated to receive the honour at the World’s Best Bank awards ceremony in Washington, DC, on 18 October 2025 during the IMF/World Bank Annual Meetings.
- SBI’s selection was based on Global Finance’s extensive evaluation, incorporating feedback from corporate finance executives, analysts, and global banking experts. The criteria emphasized customer engagement, digital transformation, accessibility, financial strength, and innovation.
- Chairman C. S. Setty emphasised that customer experience remains central to SBI’s growth strategy. He highlighted initiatives such as simplified onboarding, vernacular voice banking, 24/7 digital support, and AI‑powered hyper‑personalised offerings designed for diverse segments, especially in rural and semi-urban India.
- The award recognition underscores SBI’s robust scale and performance. As of March 2025, SBI holds a deposit base exceeding ₹53.82 lakh crore, with advances over ₹42.20 lakh crore, and a home loan portfolio of ₹8.3 lakh crore accounting for 27.3% of the Indian mortgage market. SBI serves more than 52 crore customers with 22,542 branches and over 63,580 ATMs nationwide.
Main Point :- (i) SBI’s digital transformation has been pivotal: around 92% of transactions are now digital, driven by its flagship YONO app, which boasts nearly 8.13 crore registered users, adding 3.7 million in FY2025 alone. This digital push has meaningfully boosted revenue and profitability.
(ii) Globally, the World’s Best Consumer Bank awards assess banking excellence across over 150 countries and 11 regions. Global Finance evaluates banks using both quantitative performance indicators and qualitative expert input—making it a trusted benchmark for leadership in customer-focused banking.
(iii) SBI’s recognition as the Best Consumer Bank 2025 not only highlights its leadership among Indian public sector banks but also cements its presence on the world stage, showcasing India’s strides in inclusive finance, scalable digital infrastructure, and financial innovation.
About SBI
Chairman : Challa Sreenivasulu Setty
Headquarter : Mumbai
____________________________
