Arthunkal Police Station Becomes First in India to Get ISO 9001 2015 Certification from BIS.
National
On July 10, 2025, the Arthunkal Police Station in Alappuzha district, Kerala, achieved a major milestone by becoming the first police station in India to receive the ISO 9001:2015 Quality Management System (QMS) certification.
- The certification was awarded by the Bureau of Indian Standards (BIS), recognizing the station's adherence to quality policing, professional service delivery, and effective public grievance mechanisms.
- The certification process was conducted through a structured two-phase audit that examined multiple quality indicators, including risk mitigation, citizen complaint protocols, infrastructure adequacy, and staff professionalism.
- It validated the station’s commitment to international service benchmarks under the guidelines of the International Organization for Standardization (ISO).
Main Point :- (i) The ISO 9001:2015 certificate also acknowledges the Arthunkal Police Station’s performance across key operational areas such as crime control, emergency response, traffic regulation, law enforcement, and judicial coordination. These functions were evaluated with special emphasis on law and order management and transparent grievance redressal mechanisms.
(ii) The implementation of these reforms was aligned with the national and state legal frameworks, focusing on improving efficiency, transparency, and citizen-centric service delivery. The Arthunkal station’s approach demonstrated its alignment with updated government policing directives and quality standards.
(iii) This achievement falls under the larger initiative of the Modernised Cherthala Police Programme, which aims to reform and digitize police functioning in the Alappuzha region. The project is led by Assistant Superintendent of Police (ASP) Harish Jain, who has introduced modern policing protocols with a focus on structural reforms, citizen satisfaction, and law enforcement modernization.
About Kerala
Chief minister: Pinarayi Vijayan
Governor: Rajendra Arlekar
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