1. Which of the following actions constitutes "Sexual Harassment" at the workplace under the POSH Act, 2013?
Assigning extra work to a female employee.
Valid criticism of work performance.
Denying leave due to staff shortage.
Physical contact and advances, or a demand or request for sexual favors.
Explanation:
The POSH Act defines sexual harassment to include unwelcome physical contact, sexually colored remarks, showing pornography, or any other unwelcome physical, verbal or non-verbal conduct of sexual nature.
2. A strong "Work Ethic" is characterized by:
Dedication, reliability, productivity, and taking pride in one's work.
Focusing solely on salary.
Doing the bare minimum required to keep the job.
Competing aggressively with colleagues.
Explanation:
Work ethic is a value based on hard work and diligence. It includes being reliable, showing initiative, and maintaining high standards of quality.
3. "Moonlighting" refers to:
Working overtime in the same office.
Studying while working.
Taking up a second job or project in addition to one's primary employment, usually without the employer's knowledge.
Working at night shifts.
Explanation:
Moonlighting raises ethical concerns regarding loyalty, conflict of interest, and misuse of company time/resources. Many employment contracts prohibit it.
4. Under the POSH Act, every organization with 10 or more employees must constitute an "Internal Committee" (IC). The Presiding Officer of this IC must be:
An external lawyer.
A senior female employee.
A senior male employee.
The CEO of the company.
Explanation:
To ensure sensitivity and fairness in handling complaints of sexual harassment against women, the Act mandates that the IC must be headed by a senior woman employee.
5. A healthy work ethic environment requires a mechanism for employees to voice concerns. This is called:
Customer Service
Grievance Redressal Mechanism
Performance Appraisal
Marketing Strategy
Explanation:
An internal grievance redressal mechanism allows employees to report unfair treatment or harassment, ensuring justice and maintaining high morale and ethics.
6. Which of the following is NOT a fundamental right of an employee in the workplace?
Right to fair compensation.
Right to use company resources for personal business.
Right to a safe working environment.
Right to be free from discrimination.
Explanation:
Employees have a duty to use company assets for business purposes. Misusing them for personal gain is unethical and often illegal theft.
7. Professionalism in banking includes:
Competence, accountability, integrity, and respect for others.
Wearing expensive clothes.
Socializing with clients after hours.
Ignoring minor rules to get work done.
Explanation:
Professionalism is about conduct, behavior, and attitude. It requires possessing the necessary skills (competence) and adhering to ethical standards (integrity).
8. "Time Theft" at the workplace includes:
Working from home with permission.
Taking long unauthorized breaks, excessive personal phone calls, or surfing social media during work hours.
Taking authorized leave.
Working overtime.
Explanation:
Time theft occurs when an employee accepts pay for time they have not actually worked or have used for personal matters.
9. Which of the following is an indicator of "Poor Work Ethic"?
Helping colleagues.
Consistent lack of punctuality and procrastination.
Taking responsibility for mistakes.
Asking for clarification on tasks.
Explanation:
Reliability and timeliness are core components of a good work ethic. Constantly being late or delaying work shows a lack of respect for the job and others.
10. Which trait describes an employee who takes ownership of their actions and results?
Accountability
Procrastination
Delegation
Indifference
Explanation:
Accountability is the willingness to accept responsibility for one's actions, decisions, and outcomes, whether good or bad.
11. Creating a "Hostile Work Environment" refers to:
Strict attendance rules.
Not having air conditioning.
Setting high targets.
Conduct (verbal/physical) that is severe or pervasive enough to create an intimidating, offensive, or abusive environment.
Explanation:
Hostile work environment is a form of harassment where an employee feels unable to perform their duties due to the negative behavior of others (bullying, sexual harassment, discrimination).
12. Treating an employee unfavorably because of their gender, race, or religion is defined as:
Discrimination
Performance Management
Diversity Management
Affirmative Action
Explanation:
Discrimination involves making unjustified distinctions between human beings based on the groups, classes, or other categories to which they are perceived to belong.
13. Printing 500 pages of a personal ebook using the office printer is an example of:
Employee benefit
Resourcefulness
Testing the printer
Misuse of Company Resources/Theft
Explanation:
Using company assets (stationery, tech, funds) for personal gain without permission is unethical and constitutes theft of company property.
14. Malicious gossip and spreading rumors in the workplace are ethical violations because:
They increase productivity.
They help team bonding.
They are fun.
They damage professional reputations, lower morale, and create a toxic environment.
Explanation:
While some social interaction is normal, malicious rumors can destroy careers and teamwork (defamation). It violates the principle of respect for colleagues.
15. Why is "Personal Grooming and Etiquette" considered part of professional ethics in banking?
It is mandatory by RBI.
It shows off wealth.
It projects a positive image of the bank and shows respect for the customer and the profession.
It helps in dating.
Explanation:
As service providers, bankers represent their institution. Professional appearance and polite behavior build trust and confidence in customers.
16. "Quid Pro Quo" harassment means:
Stalking a colleague.
Making offensive jokes.
This for That: Demanding sexual favors in exchange for work benefits (promotion, raise).
Creating a hostile environment.
Explanation:
Quid Pro Quo involves an authority figure making employment decisions contingent on the employee's submission to sexual advances.
17. Taking credit for a colleague's work is:
Encouraged by management.
A leadership trait.
Unethical and destroys trust.
Smart career move.
Explanation:
It involves dishonesty (lying about contribution) and theft (stealing credit). It erodes team cohesion.
18. Blind loyalty to a supervisor becomes unethical when:
The supervisor gives constructive feedback.
The supervisor asks you to work late.
The supervisor retires.
The supervisor asks you to conceal their fraud or illegal acts.
Explanation:
Loyalty to the organization and ethical principles supersedes loyalty to an individual. "Following orders" is not a defense for illegal acts.
19. Ignoring safety protocols (e.g., leaving the strong room open) to save time is:
Negligence and an ethical violation of duty of care.
Innovation.
Efficiency.
Flexibility.
Explanation:
Employees have a duty to protect the bank's assets. Shortcuts that compromise safety are unethical and negligent.
20. Equal Pay for Equal Work mandates that:
Men get paid more than women.
Everyone gets the same salary.
Senior employees get paid more regardless of work.
Employees performing the same job with equal skill and effort should be paid equally, regardless of gender.
Explanation:
This is a fundamental human right and ethical principle to prevent gender-based wage discrimination.
21. When dealing with a difficult colleague, the ethical approach is to:
Ignore them completely.
Sabotage their work.
Address the issue professionally and respectfully, focusing on the work.
Gossip about them.
Explanation:
Respect and professionalism are key to resolving workplace conflicts ethically.