1. How does MIS support Retail Banking strategies?
By printing cash.
By providing data analytics on customer profitability, product performance, and NPA trends for decision making.
By managing security guards.
By recruiting staff.
Explanation:
Management Information Systems (MIS) aggregate operational data to provide actionable insights for top management to strategize business growth and risk control.
2. A "Digital Dashboard" in MIS provides:
A real-time, visual representation of Key Performance Indicators (KPIs) for quick decision making.
A list of all customers.
A summary of stationery used.
A video game for employees.
Explanation:
Dashboards aggregate complex data into charts/graphs (like NPA levels, deposit growth), allowing executives to monitor health and performance at a glance.
3. Which KPI (Key Performance Indicator) on a Retail Banking Dashboard measures the efficiency of collecting debts?
Net Interest Margin (NIM)
Collection Efficiency Ratio / Recovery Rate
Cost to Income Ratio
CASA Ratio
Explanation:
Collection Efficiency measures the amount collected against the total demand raised during a period. It helps track the quality of the retail asset portfolio.